Police Assessment Centre Decision Making

During the role-play exercises, you are scored on your ability to ask appropriate probing / clarifying questions. The wording of your question is important because you are being scored on how thorough / vague your questioning is. On a Scalar, 1 being highest and 5 being lowest.

In relation to Decision Making, there will be 4 or 5 appropriate questions to ask in 3 of the current role-play exercises, each also marked against the Scalar for thoroughness. If you fail to ask any appropriate questions, you would be awarded a grade D.

For example:

If a role-actor states ‘I am unhappy with what was said to me’ – the appropriate clarifying question would be to ask ‘what was said to you that has made you unhappy?’ this would score 1 on the Scalar (1 being highest). If you were to ask ‘was something said to you?’ this would score 5 on the Scalar (5 being lowest), because the question is not thorough.

It is the combination of both how many behaviours (appropriate questions) you asked and the thoroughness of your questioning on the Scalar that dictates your final grade. Clearly if you ask all appropriate clarifying questions and each of them are thorough and score 1 on the scalar, this would result in an A grade.

In short, it is vital you you listen to the role-actor and word your question to reflect / mirror using similar words that the role-actor just used. Here are some further examples:

Statement: ‘That’s okay, I just wanted to let someone at the centre know how the guard’s behaved’
Appropriate Question: ‘Please tell me how the guard’s behaved?’

Statement: ‘That’s okay, I just wanted to let someone at the centre know what’s happened’
Appropriate Question: ‘Please tell me exactly what has happened?’

Statement: ‘Security are not doing their job’
Appropriate Question: ‘Please tell me exactly how security are not doing their job?’

Statement: ‘This is a serious matter and I want something done about the security team’
Appropriate Question: ‘Please tell me what you would like done about the security team?’

If you are in a customer service role, try and practice this the next time someone wishes to make a complaint…

If you want to learn the skills vital to become a police officer, then perhaps it would be wise to visit: www.police-recruitment-exercises.co.uk

70% fail a police assessment centre

If your chosen force requires you to achieve a 60% ‘overall’ pass mark for the police assessment centre, 70% of those who attend will fail. The assessment centre is the largest sift of applicants within the recruitment process, ahead of the application whereby approx 50% fail to meet the standard.

The vast majority of those that fail a police assessment centre are simply ill prepared or do not understand the mechanics and processes required. The role plays are stressful and without doubt the most anxious part of the day. The problem with this, is that over half (53%) of all marks during an assessment centre are weighted towards the role play exercises; this means that unless you perform to a high standard during these, you will not pass.

The truth is, very few people like role plays and fewer are able to actually perform due to the stress and high levels of anxiety you will feel.

Because of the recruitment freeze throughout most of England and Wales, we are not running any group or one to one courses at present. However, for as little as £9.99 you can purchase practice role play and written exercises; we also now have our police role play A – Z training tool for just £15.00. This 29 page document is comprehensive and teaches you most of the necessary skills to pass role play exercises: the importance of listening to the role actor; asking appropriate clarifying questions; effectively communicating information that has been provided to you; the preparation and interactive phases and room layout. The document is multiple choice, with clear explanations for correct and incorrect answers.

Here is an example of what the police role play A – Z teaches you:

a) You are a newly appointed Customer Service Officer. You walk into the role play room, as you enter you are greeted by the role actor walking towards you, pointing and saying “Hello, my name is James Bacon, I hope you are going to do something about that security guard.”

Do you?

  1. Interrupt them so you can firstly introduce yourself?
  2. Politely ask them not to point?
  3. Politely request that they take a seat, introduce youself and then ask them what the problem is?
  4. Politely request that they take a seat, introduce yourself and then ask them what they want done about the security guard?
  5. Politely introduce yourself as James Bacon and ask what the problem is?

Positive Behaviour

The correct answer is number 4.

You must always be polite and at this time it would be timely to ask them to be seated, then introduce yourself. You are a newly appointed Customer Service Officer, and the reality is you have never met any of characters played by the role actors so an introduction is necessary.

An introduction would be your full name, your position (Customer Service Officer) and confirmation that you work at the Centre.

You must never interrupt a role actor as this is deemed provoking and demonstrates little respect for the role actor (not good!).  Although you could ask them politely not to point, it would not be the most appropriate action to take at this time. It doesn’t score you any marks!

A broad question, e.g. ‘what is the problem?’ is not advisable as the role actors opening statement provide the opportunity to ask a more precise question. A precise question would be to ask ‘what would you like done or to happen to the security guard?’ More precise and decisive questions score higher on the scalar than brood and vague questions.

You play yourself during the role-pay exercises so you should give your own full name. The person you are meeting is call James Bacon. You would be surprised how many candidates misunderstand this!

The police role play A – Z training tool is just £15.00 and will definitely help you develop the skills required to perform to a high standard in the role play exercises.

We wish you the very best of luck with your preparations.

This article has been written by former police recruitment manager David Vidgen.

Police Assessment Centres : Advice Concerning the Pre Read Documents

Prior to attending your police assessment centre you will be provided with two information packs. The ‘Westshire Centre Welcome Pack’ is a pre read document designed to help you get into your fictional character ‘Customer Service Officer’. You do NOT need to know this document verbatim, but simply understand that you work for a large shopping mall with many stores, access to the police, customer service officers, and a security team present. It is useful to have knowledge of the ‘Equality Statement’ as this features in two of the four role-play exercises (Evans and Hayes); although present in each role-play room (and during your 5 mins preparation phase) it would be useful to fully understand this statement and have some idea which sections need to be explained to the role-actor.

Another useful page in this document is the written proposal document. Although the document itself provides no real explanation as to why it is present, it is in fact the template document you will use to write your written proposal exercises. Despite popular belief and its presence in many police assessment books, you have NOT since 2004, til at the time of writing this article been required to write a letter of response. So don’t worry about how to layout letters etc.

You also do NOT need to know how many security guards work at the centre, number of car park spaces etc. This is merely background reading to emphasise the size of the centre whom you work for.

The second document known as ‘Information for candidates booklet’ is useful and explains the assessment process in a relatively clear manner. The second half of the document outlines the competencies and their respective positive indicators (albeit not in a user friendly/clear way). In fact, most (but not all of them) are the very skills/behaviours you are being assessed against. For example, one indicator for Community and Customer Focus is to manage customer expectations, exactly how you do this is explained in the two articles below.

Again, you do not need to know this document verbatim, but it should be read and studied so you have at least some understanding of the process. Without question, we do strongly suggest that you attend one of the assessment centre courses run by our Police Recruitment Director and he will teach you all necessary skills and techniques to ensure you meet the required assessment centre pass marks.

If you want to learn the necessary skills and techniques to be successful at your police assessment centre, visit: www.police-recruitment-exercises.co.uk

If you want to read reviews or simply find out what others candidates thought of the police recruitment practice exercises, visit: www.police-recruitment-exercises.co.uk/

This article has been written by former police recruitment manager David Vidgen.

Police Role Playing Scenarios and Police Recruitment Written Tests

Did you know that you can buy practice police role playing scenarios or police recruitment written tests for as little as £5.00?

If you looking to understand exactly how the police role-playing scenarios work, the skills and behaviours you are required to evidence, or perhaps you are concerned about the police recruitment written tests and how to layout a written proposal? All the answers can be found at:

police-recruitment-exercises.co.uk a website owned by a Recruitment Director of policeapplication.co.uk

Course to Pass Lancashire Police Assessment Centre

Are you due to attend an assessment centre with Lancashire Police? With so few vacancies up for grabs it is likely that you will need to score well above the normal 60% requirement.

Role play and written proposal exercises account for 82% of all available marks during a Lancashire police assessment centre, so it is vital you perform in both of these activities if you are to be successful and meet the 60% required pass mark or beyond.

Attending a course with Police Application will not only ensure that you pass, but it will put you in a good position to score well above 60%. Most of our clients score in the top 4% at assessment centre. We teach you all the skills and behaviours that you are required to evidence on the day – including what to say/write and why, ensuring that you have a full understanding of the process. Places are limited to 8 persons to ensure that you receive the highest possible coaching including one to one role play tuition with the course tutor.

You leave the course with a full comprehensive course manual containing exercises that have been written to test the exact skills you will need to demonstrate during your police assessment centre.

Check out our website at Police Courses for more details.

Leicestershire Constabulary Assessment Centre Course

We are running an assessment centre course to help individuals (internal PCSO, Police Staff etc) whom are currently due to attend an assessment centre with Leics Constabulary.

Our course is scheduled for Sat 17th Sept 2011 at the Holiday Inn, 129 St Nicholas Circle, Leics, LE1 5LX, 09:45 – 18:00. Please are strictly limited to 8 persons.

For full details of the course and its content please visit our main site Police Courses

FREE* advice on how to pass the BTP assessment centre

Existing and previous customers may have free access to the material that is password protected below. To receive your password simply contact us and we will email you the password. The password will only last for 48 hours, then it is likely to be changed.

If you wish to obtain this material, but if you are not a current or previous customer, simply purchase the 28 great application form answers for £10 and then we will also send you the password for the FREE BTP material below. The application form answers will come in handy when thinking about your interview answers.

The material includes:

  • Sample Numerical Reasoning Test – includes formulas and methods
  • Sample Verbal Logical Reasoning Test – includes advice and reasons why answers are either A, B and C
  • Sample interview questions and answers that cover all 7 competency areas
  • 20+ sample answers to the application form – although you have completed this section, our answers may give you food for thought for the interview.
  • Advice on what to include in your presentation, this includes:
  • An outline of the research or preparation you have undertaken for your application for the role of a British Transport Police Officer
  • Why you want to be a Police Officer
  • Why you have chosen to apply to British Transport Police and why you did not choose a Home Office police force
  • How you see British Transport Police differing from Home Office forces in the work you will undertake
  • What you see as the current British Transport Police priorities at a national level and in the area to which you hope to be appointed
  • What specific tasks you expect to be undertaking on a daily basis as a British Transport Police Officer
  • Specifically how you think being a British Transport Police Officer will impact your personal life

Fitness Training

  • A free download of the bleep test

* FREE for previous and existing customers only

Assessment Centre Advice – British Transport Police

Have you applied to British Transport Police and you will shortly be undertaking an assessment centre?

We’re not running courses specifically for BTP candidates as the process being undertaken is outside the National Assessment Centre. We’ve taken this decision because we don’t think it’s fair that you should pay for a course, whereby there are no guarantees that its content will be relevant to the assessment day.

So instead of a course, next week we are giving away lots of free advice and best practice to help you pass the BTP recruitment process.

So watch this space…

Met Police Day 1 Assessment Centre – Preparation Courses

We’ll teach you the skills to pass a Day 1 MET police assessment centre?

E.g. in the role plays you will learn to say:

“Can you tell me what do you mean by suspicious?”

“On this occasion you were wrong to remove the individual from the centre, there was no evidence that he was a suspicious threat.”

These are two, of about 100 different statements and questions that you will need to deliver in the role-plays to be successful. If you can hold your hand up and say I would have said them, congratulations you’re well prepared. If not, then we strongly advise that you attend one of our courses:

  • Sat 2nd July – Thistle Hotel, M25 Junction 21a, Watford Road, Hertfordshire, AL2 3DS
  • Sat 9th July – Thistle Hotel, M25 Junction 21a, Watford Road, Hertfordshire, AL2 3DS

Full details can be found on our main website: Police Courses

We also offer one to one courses at: Police Assessment