Community and Customer focus is just one the seven core competencies you are assessed on when you undertake your police / pcso assessment centre.
Here’s a few tips on ensuring you are heading in the right direction during your role-plays:
- How to manage expectations – well you have to first ask what their expectations are: What would you like to acheive from today’s meeting?
- How to know if a customer is happy with your course of action – Are you happy with the course of action I am taking to resolve this matter?
- If the customer threatens to take their business elsewhere – tell them they are valued and you do not wish for this to happen…
This is just an example of some the quality training you receive when you attend a police recruitment training course with policeapplication.co.uk