Day 1 Assessment Centre Course – Sat 11th June

As a result of popular demand, we are holding another Met Police Day 1 Assessment Centre Course at the Thistle Hotel, M25 Junction 21a on Saturday 11th June 2011. If you are a service PCSO or Special Constable with the MET, this course is ideal for you.

On the coaching course you will learn all the skills and behaviours required to evidence during your assessment, plus you will have the valuable opportunity to practice the four role-play exercises on a one to one basis with the course tutor; coaching will be given to aid your performance.

You also receive after course support including further role-play practice.

To book, please see our main website – police courses

Day 1 Met Police Assessment Centre Course

Due to popular demand I am running another day one MET police assessment centre course on Saturday 21st May 2011 at the Thistle Hotel, M25 Junction 21a.

On this course you will learn the exact skills required to perform during the assessment centre. It will cover the role play scenarios, written proposal exercises, structured competency interview; the course manual also includes example verbal logical reasoning and numerical reasoning (maths) tests.

Places are strictly limited to 8 persons to ensure that all attendees get the opportunity to practice the four role play exercises with myself.

Full details of the course can be found at policeapplication.co.uk – police recruitment and assesment course

Lincolnshire Police Assessment Centre Training Course 25th Sept 2010

Are you preparing for a police assessment centre with Lincolnshire Police? We are running a training course in Lincoln on Sat 25th Sept. On this course you will learn about the current exercises, the skills/behaviours required to pass an assessment centre. The course covers all aspects of the assessment centre includes role-plays, written proposals, interview etc, basically it will be a rehearsal of your real assessment!

Over 90% of clients who attend an assessment centre course with policeapplication.co.uk are successful. These results speak for themselves…

All attendees will also each receive a FREE Police Fitness Training Programme and Bleep Test CD worth £20.00 to aid in your preparations for the police fitness test.

Full course details at: www.policeapplication.co.uk/services/1-day-course/

Alternately, if you would prefer a one to one police assessment centre training course, further details can be found at: www.policeapplication.co.uk/services/1-to-1-coaching/

Latest Police Assessment Centre Courses

Applying to Surrey Police or Lincolnshire Police and want to learn and pass the assessment centre? The next highly recommended and worthwhile policeapplication.co.uk assessment centres courses in your area are as follows:

  • Saturday 25th Sept, Holiday Inn Express, City Centre, Lincoln, LN6 7DB, 09:00 – 18:00 (Places Available)
  • Saturday 26th Sept 10, Holiday Inn Express, Mill Street, Slough, SL2 5DD

The assessment centre process is the same for all forces in England and Wales. Therefore it does not matter which course you attend, the content of the training is the same regardless. All courses commence at 09:00 and finish at approx 18:00.

There are spaces currently available on each course, however places are strictly limited to 8 persons, so hurry to avoid disappointment. Over 90% of all candidates taught by policeapplication.co.uk are successful at passing their assessment centre.

Full details at: www.policeapplication.co.uk/services/1-day-course/

5 Top Reasons to Choose policeapplication.co.uk

  1. The owner and course tutor of policeapplication.co.uk has actually worked in police recruitment. He is not a serving or retired police officer simply trying to earn a sideline or top up their pension. He is skeptical about any police officer / retired officer whom claims to be police recruitment experts. For instance when he worked in police recruitment only 2 police officers from a workforce of 12,000 actually worked in police recruitment! A further example of poor advice is found in the many books written by ex police officers. Many say that the written exercises involve you writing a letter of response, this is absolute nonsense…you only need to read the pre-read materials and it tells you both exercises are written proposals.
  2. You get unlimited course support included as standard. This includes a further 1-hour telephone call to once again go through the role-plays, plus feedback on your written proposals and interview answers.
  3. During a police assessment centre course (or one to one) you get the opportunity to practice the current four role plays on a one to one basis. These role-plays are filmed and provided to you on DVD. This is a great way to learn and develop your role-play skills.
  4. Over 90% of clients who attend a police assessment centre course with policeapplication.co.uk are successful. These figures literally speak for themselves.
  5. Failure is not an option for you…We’ll do our absolute best to ensure that you are ready for what lies ahead. If in the very unlikely instance you are unsuccessful, you simply have as many courses as it takes free of charge until you do pass. We can’t be fairer than that…

Police Role Plays : DVD

When you attend a police assessment centre course with policeapplication.co.uk you will practice four role-play exercises on a one to one basis with the course tutor. These four role plays have been written to reflect the current exercises as used in the assessment centre. Uniquely, these four role plays are discreetly filmed and then provided to you on DVD. This is a great way to identify areas for improvement, revise, reflect and further develop your role-play technique before the assessment centre.

There is no additional cost for this DVD it is included in the standard course fee.

To find out more about the up and coming police assessment centre courses in Birmingham, Cardiff, Dorset, Nottingham please visit: www.policeapplication.co.uk/services/1-day-course/

Race and Diversity : Application Form Vs Interview

Despite popular belief, the Race and Diversity answer in your application form, will NOT be a suitable answer for the assessment centre competency interview. Think about this logically…If you have already passed the application form and demonstrated a suitable answer for this competency, why on earth would they ask you the same question at assessment centre? It’s absolutely pointless and a waste of time!

There are two types of Race and Diversity questions:

a) A time when you challenged someone using inappropriate behaviour, and

b) A time when you adapted your behaviour so not to cause offence to someone even though they had differing views to yourself.

Question b, requires a completely different set of behaviours. This is all about being able to adapt your own behaviour, to be sensitive to another persons views/beliefs, even though they differed from your own…

So what type of question do you think is coming up in the police officer assessment centre? The same applies for the role of PCSO, only the questions are in reverse order.

Passing the police assessment centre is a very difficult process. It requires you to evidence set behaviours, in other words ask the right questions and make the right statements. If you want to ensure success, policeapplication.co.uk run police assessment centre courses in group format and they also offer one to one police assessment centre coaching.

Managing Customer Expectations : Community and Customer Focus: Police Assessment Centre

One positive indicator for the Community and Customer Focus competency is to manage customer expectations, just how do you do this? Well firstly you have to establish what their expectations are:

You walk in the room and the the role-actor say’s to you ‘I hope you are going to do something about that security guard‘. To establish their expectations at some point during the role-play you need to ask:

1) ‘Please tell me what you would like to see happen to the security guard?’

Alternately, you could ask ‘What you would like to achieve from today’s meeting?

Now you have established their requirements, you can now set about managing their expectations by explaining what action is going to be taken (or not in some cases). In most cases, you have policies/documents present (as part of the brief outside and inside the room) that you use to help you explain your decision and reasoning. Examples of managing clients expectations can be found in the Remaining Unbiased article below.

This article was written by a Police Recruitment Director. He is the owner and course tutor of policeapplication.co.uk a training provider for candidates interested in passing the police application and assessment centre process.

Remaining Unbiased : Race and Diversity : Police Assessment Centre Process

Race and Diversity is continually monitored throughout the police and PCSO assessment centre day. During the role-plays, despite popular belief NOT all of them contain inappropriate behaviour displayed by the role-actor that must be challenged. Race and Diversity is your ability to remain impartial and considerate towards others. (It’s not just about challenging inappropriate behaviour)

Even in the role-plays where challenging behaviour is not required, the scenario’s still contain elements or situations whereby you could act biased or with prejudice. Let’s consider the following example:

You are dealing with a complaint from a customer about the actions of the security team. A child was recently lost in the centre. The security team then acted in accordance and followed the ‘lost child’ policy. They were all dispatched with the appropriate description to look for the child and all CCTV camera’s were used. The child was eventually found by another member of the public. The customer wants the security team disciplined for not finding the child. Do you think the security team should be disciplined?

The answer is ‘NO’. Given that they acted in accordance and followed the ‘lost child’ policy it would be unfair to suggest or agree for disciplinary action to be considered. Thus, if you agreed with the customer and suggested that action would be taken against the security team, this could result in a ‘D’ grade for diversity.  Clearly, although the policy was followed, perhaps a review of the policy is required…

Let’s have a look at another possible scenario:

You are dealing with a complaint from a customer about the actions of a Customer Service Officer. The Customer Service Officer recently approached the child of the customer in the centre as they were climbing on a temporary wall. The centre has a policy that does not permit anyone climbing on walls. A statement from the Customer Service Officer confirms the situation took place and they did ask the child to remove themselves. During the course of the role-play the role actor informs you that the Customer Service Officer shouted at the child and asked them to remove themselves from the wall for Health and Safety reasons. The customer wants the Customer Service Officer sacked. Do you think the Customer Service Officer should be sacked?

The answer is ‘No action will be taken at this time’. Although they have enforced the policy, you should be concerned that the Customer Service Officer shouted (this is unprofessional), so you will want to speak to them before any decision is made. Again, if you agreed that they should be sacked, or completely defend the actions of guard, you run the risk of being awarded a grade ‘D’ in Race and Diversity for being biased. Clearly, although the policy was followed, it would be advisable to speak with the Customer Service Officer about the allegation of ‘shouting’ before any decision is made. You should reassure the role-actor that action will be taken if the guard’s behaviour following your investigation is found to be inappropriate. But until they have been spoken too, no action will be taken.

This article was written by our Police Recruitment Director. He is the owner and course tutor of police-recruitment-exercisese.co.uk a training provider for candidates interested in passing the police application and assessment centre process.

This article has been written by former police recruitment manager David Vidgen.

Police Assessment Centre : Avon and Somerset

Are you preparing to attend a police assessment centre with Avon and Somerset and would you like to learn the skills required to pass the role-play, written and interview processes?

Our Workbook will teach you all the skills necessary to be successful at this stage. In particular four* of the role-plays in the Workbook test exactly the same skills as those required in the current role-play exercises. Two* of the written proposal exercises test the required skills, and also included is an interview module which outlines how to select your own appropriate interview answers and include the necessary competency behaviours.

Full details of the police assessment centre workbook can be found at: http://www.policeapplication.co.uk/services/practise-book/

Alternately, if you prefer to buy individual police assessment centre exercises these can be purchased at: http://www.police-recruitment-exercises.co.uk/ (Role-Plays 5, 6, 7 and 8 – Written Exercises Suspicious Vehicle and Park and Ride)

*The workbook contains ten role-play exercises in total and six written proposal exercises